Intellicomm Inc., a cloud communications software firm located in Wayne, PA, is seeking a Technical Support Representative to assist its customers via phone and email. Intellicomm’s online services are geared primarily to business customers. Primary Responsibilities: Assist in customer sign up issues. Assist new customers with their online setup. Troubleshoot customers’ technical issues via phone and email. Answer billing questions. Build upon self-help guides. Communicate customer issues to engineering. Qualifications: Strong computer usage and problem-solving skills; Sound verbal and written …
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Intellicomm Inc., an online communications services firm located in Wayne, PA, is seeking a Customer Support Specialist. This is an office position to support customers via phone and email. Intellicomm’s online services are primarily geared towards business customers. This is an in-person position (no remote/hybrid). Primary Responsibilities: Assist in customer sign up issues. Assist new customers with their online setup. Troubleshoot customer issues via phone and email. Answer billing questions. Build upon self-help guides. Communicate customer issues to engineering. Qualifications: …